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We are proud to work with DHL for our deliveries worldwide or mail providers such as Royal Mail. Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.
Most of our shoes are despatched using DHL and you can track the parcel's progress by logging into your account at Herring Shoes, viewing your orders and clicking the DHL link for the order you are tracking.
We also e-mail you the tracking number so you can watch your order progress using DHL’s state of the art tracking system at www.dhl.com.
Please be aware that we use tracked delivery services due to the value of most of the items we ship, therefore we require a signature/identification on delivery. If you want a parcel left unattended at your property, we may be able to help, but you must be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend signing for the item personally.
Please note Jersey and Guernsey are not in the UK but are Crown dependencies. It may be best to choose Royal Mail as a cheaper option.
EU |
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US |
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All other countries |
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Lower rates may apply for orders of small items - check your basket for details.
For all overseas countries, delivery will be free if you spend over £300 on full price items, and returns will also be free if you spend over £300 on full price items.
EU orders over £300 on full price items |
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US |
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Orders to any other country over £300 on full price items |
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Fully landed prices have free DHL delivery. If you choose the non-standard option of Royal Mail delivery a charge may apply.
PLEASE NOTE: for some countries we will be unable to offer a returns service - if this is the case we will contact you to make other arrangements.
Delivery and returns are ALWAYS FREE for members of our Cordwainer Club.
Royal Mail
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information.
Delivery Times
UK orders via DHL are normally delivered next working day if the shoes are in stock and the order is placed before 1pm. Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.
Customs and TAX
Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site.
For some export countries, we offer fully landed prices which include taxes and duties.
For some other export countries, we offer the facility to pre-pay duty, taxes and associated fees. Quotes given for this service are based on industry-leading export expertise, but we do not guarantee that what you pay will be the same if you choose not to use this service.
If a transaction is not fully-landed, and you have chosen to pay duty/taxes yourself, then duty/taxes and any associated fees are not Herring Shoes responsibility and we cannot guarantee to refund any shoes that are returned due to non-payment by the customer of customs duties, taxes or fees or refusal to accept a shipment. We may be able to provide a refund minus delivery and duty/taxes cost in such situations, but this is at our discretion and we cannot guarantee this.
In the event of replacements or repairs being sent to non-UK countries no duty is normally charged.
Please read the section above regarding returns, exchanges and refunds for additional information.
Will you deliver to an address that is not my Card holder address?
Yes we will on most occasions. We may sometimes, however, have to insist that an order is delivered to the registered card address as a way to mitigate fraud which is at our discretion.
Free Delivery Offers
We are able to offer free delivery to some countries but there are some limitations that apply so please read these terms and conditions carefully.
back to top ^^If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
If you have chosen one of our delivery options which includes a prepaid return label, then you can either use Royal Mail or any courier service to return an item.
To use Royal Mail:
Simply attach the supplied return label to the shipping box. The label can be found on your return/exchange form. The parcel can then be dropped off at any Post Office. Please ensure you are provided with a proof of postage.
You can also arrange a Royal Mail collection using the 'previously purchased' option on the Royal Mail website here: https://send.royalmail.com/collect/youritems.
To use DHL or another courier:
Return your item to the address below. We cannot take responsibility for any loss of a parcel, so we do strongly advise you use an insured tracked service.
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
To use DHL:
If your chosen delivery option included a DHL return, please use the DHL labels and commercial invoices that were included inside your order to return the parcel to us.
For more details, please see returning an item using DHL.
If you did not select to receive a DHL return label with your order, then you are responsible for the cost of returning any items.
We advise you use your local postal service as this should avoid excessive clearance, although we recommend you check fees before sending. If you choose to use another service then the return fees and any duty and clearance fees will be charged to you upon the return of the parcel.
All returns should be sent to:
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
United Kingdom
Please note that all refunds will be minus the cost of outward postage.
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.
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