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We are proud to work with DHL and Royal Mail for our deliveries worldwide.
We e-mail you your tracking number so you can watch your order progress using your chosen service's tracking page.
Standard 48hr delivery is free when you spend over £150 on full price items.
For UK orders under £150, discounted baskets or when a promo code is used, standard 48hr delivery is £3.95.
UK orders can be upgraded at the checkout to either a 24hr Royal Mail delivery at £5.95 or next-day DHL courier at £7.95.
To make it easier to return an item, you may choose to purchase a return label for £3.00 in the basket with any item.
All delivery and return options will be displayed in the basket prior to payment.
For orders to the EU and Australia, all prices are fully landed: delivery, duty, taxes and a return label are included in the price.
For all other countries, standard delivery is £30. Lower rates may apply for orders of small items - check your basket for details.
The above price is are a guide. Exact shipping costs will be displayed at checkout. Non-standard delivery options may vary in cost.
PLEASE NOTE: for some countries we will be unable to offer a returns service - if this is the case we will contact you to make other arrangements.
Standard delivery and returns are ALWAYS FREE for members of our Cordwainer Club.
UK orders via DHL and Royal Mail 24 are normally delivered next working day if the items are in stock and the order is placed before 1pm. Royal Mail 48 are normally delivered within 2 to 3 working days.
Delivery times vary from country to country but are usually 2 days for Europe and the US, and between 2 to 6 days elsewhere. You will be given a delivery estimate at time of checkout.
Herring brand shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.
Customs and TAX
Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site.
For some export countries, we offer fully landed prices which include taxes and duties.
For some other export countries, we offer the facility to pre-pay duty, taxes and associated fees. Quotes given for this service are based on industry-leading export expertise, but we do not guarantee that what you pay will be the same if you choose not to use this service.
If a transaction is not fully-landed, and you have chosen to pay duty/taxes yourself, then duty/taxes and any associated fees are not Herring Shoes responsibility and we cannot guarantee to refund any shoes that are returned due to non-payment by the customer of customs duties, taxes or fees or refusal to accept a shipment. We may be able to provide a refund minus delivery and duty/taxes cost in such situations, but this is at our discretion and we cannot guarantee this.
In the event of replacements or repairs being sent to non-UK countries no duty is normally charged.
Please read the section above regarding returns, exchanges and refunds for additional information.
Will you deliver to an address that is not my Card holder address?
Yes we will on most occasions. We may sometimes, however, have to insist that an order is delivered to the registered card address as a way to mitigate fraud which is at our discretion.
Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.
Please be aware that for high value orders we will use a tracked delivery service. If you want a parcel left unattended at your property, please be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend receiving the item personally.back to top ^^
For the easiest returns experience, we recommend that you purchase a return label when placing your order.
If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
Your returns form will be inside your shoebox.
We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.
To use DHL:
If your chosen delivery option included a DHL return, please use the DHL labels and commercial invoices that were included inside your order to return the parcel to us.
For more details, please see returning an item using DHL.
Otherwise, we advise you to use your local postal service and check the fees before sending as these are your responsibility.
Any duty and clearance fees we have to pay will be deducted from the refund amount due to you. To avoid this:
We suggest using registered insured postage, and that you retain a proof of postage just in case the parcel should fail to be delivered.
All returns should be sent to:
Old Station Yard
You will only be refunded for the items returned.
In all cases please ensure the following:
Refunds for products purchased using a gift voucher
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.back to top ^^