Our Price Promise

Terms and conditions

• Our price match only applies to full price goods - no sale, second or clearance items can be price matched.
• We will only price match goods on a like for like basis. The list of criteria includes, but is not limited to: colour, size, style, availability, shipping costs and taxes.
• In cases where we offer an item at a fully landed price, such as in the EU, then price matching will be based on our good faith calculation of the equivalent price if the same conditions were applied to it.
• We will not combine a price match with any other offer, for example, free trees.
• We may need to have proof from you if the goods are only at a discount by being a "club member" and are not visible to our customer service team.
• Any price match is at our discretion and this price promise in no way obliges us to match any other offer, although we would always aim to match any reasonable request.
• We will not price match against goods offered on auction sites such as ebay, charity shops or websites, sale by private individuals, or where we believe the website or outlet is not offering goods for sale in good faith.
• We cannot price match against items in a country we are not allowed to sell to due to a supplier agreement or other policy.
• Please note that due to supplier agreement, we can no longer price match Church brand products.

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