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If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
If you have chosen one of our delivery options which includes a prepaid return label, then you can either use Royal Mail or any courier service to return an item.
To use Royal Mail:
Simply attach the supplied return label to the shipping box. The label can be found on your return/exchange form. The parcel can then be dropped off at any Post Office. Please ensure you are provided with a proof of postage.
You can also arrange a Royal Mail collection using the 'previously purchased' option on the Royal Mail website here: https://send.royalmail.com/collect/youritems.
To use DHL or another courier:
Return your item to the address below. We cannot take responsibility for any loss of a parcel, so we do strongly advise you use an insured tracked service.
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
To use DHL:
If your chosen delivery option included a DHL return, please use the DHL labels and commercial invoices that were included inside your order to return the parcel to us.
For more details, please see returning an item using DHL.
If you did not select to receive a DHL return label with your order, then you are responsible for the cost of returning any items.
We advise you use your local postal service as this should avoid excessive clearance, although we recommend you check fees before sending. If you choose to use another service then the return fees and any duty and clearance fees will be charged to you upon the return of the parcel.
All returns should be sent to:
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
United Kingdom
Please note that all refunds will be minus the cost of outward postage.
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.