Returns Exchanges and Refunds
If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange.
Please read the following information carefully.
Customers in the UK - return options
If you have chosen one of our delivery options which includes a prepaid return label, then you can either use
Royal Mail or any courier service to return an item.
To use Royal Mail:
Simply attach the supplied return label to the shipping box. The label can be found on your return/exchange form.
The parcel can then be dropped off at any Post Office. Please ensure you are provided with a proof of
postage.
You can also arrange a Royal Mail collection using the 'previously purchased' option on the Royal Mail website here: https://send.royalmail.com/collect/youritems.
To use DHL or another courier:
Return your item to the address below. We cannot take responsibility for any loss of a parcel, so we do strongly advise you use an
insured tracked service.
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
Customers OUTSIDE the UK
To use DHL:
If your chosen delivery option included a DHL return, please use the DHL labels and commercial
invoices that were included inside your order to return the parcel to us.
For more details, please see returning an item using
DHL.
If you did not select to receive a DHL return label with your order, then you are responsible
for the cost of returning any items.
We advise you use your local postal service as this should avoid excessive clearance, although we recommend you
check fees before sending. If you choose to use another service then the return fees and any duty and clearance
fees will be charged to you upon the return of the parcel.
- Write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and the parcel itself
- Tick the "RETURNED GOODS" box on the customs declaration documents.
- We suggest using registered insured postage, and that you retain a proof of postage just in case the parcel
should fail to be delivered.
All returns should be sent to:
RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
United Kingdom
Please note that all refunds will be minus the cost of outward postage.
In all cases please ensure the following:
- If you are in any doubt please call us before returning an item.
- The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where
there are signs of wear on the sole. We suggest trying shoes on carpet only.
- Please contact us within 30 days of receipt of your goods if you intend to return them. We reserve the right to
provide a gift voucher in place of a refund if goods are not returned within 30 days.
- We cannot accept parcels that incur duty without recovering the duty from you.
- Customers are responsible for returning any items and paying any associated costs where a free return option has
not been specified.
- If you are missing your Returns Form, please contact us and we will be able to help.
- Please note that any returns received without an exchange/refund form or any paperwork will be processed as a
refund.
- If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe
trees) then please note that you must also return the free item. We reserve the right to charge for any
promotional items which are not returned.
Refunds for products purchased using a gift voucher
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can
only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded
purchases will be made.
UNITED STATES Change delivery country
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